AI at work: Cisco’s customer-experience chief says adopting AI isn’t “bolting it on” — bad handoffs got faster, but the real fix was redesigning workflows so support routes people to the right engineer the first time. Robots on the line: BMW plans to deploy humanoid robots at its Leipzig plant this summer, betting lower robot costs will make factory redesign less painful. Jobs + skills pipeline: South Carolina leaders are tackling a nurse-aide certification testing backlog that’s blocking thousands from starting work. Youth employment pressure: A UK review warns the NEET crisis is costing the country £125bn a year and could hit 1.25m by 2031, with “work experience” singled out as a key missing rung. Training that leads to work: Metso is expanding in Mesa, Arizona with a combined service and training center to build customer skills alongside repairs. HR operations risk: New research says payroll errors can cost large employers up to ~$922k annually, driven by fragmented HR/payroll systems. Career tools meet reality: Starbucks has discontinued an AI inventory tool after employee complaints about accuracy and extra workload. Local career support: New Jersey’s labor department launched a World Cup labor-law resource hub for workers and businesses.